Adult Skills & Community Learning - IAG Learner Support Appointment Survey 2019-20


1. How did you hear about the learner support service?


2. Were you happy with the length of time you had to wait for an appointment?


3. Was the room suitable for the appointment?


4. Was confidentiality and data protection explained to you before the start of your session?


5. What was the main reason for the appointment?


6. Did your advisor explain what you could achieve in the session?


7. Were your initial needs met during your first appointment or did you require more than one appointment?


8. Do you feel you were given sufficient information to make an informed choice about your next steps?


9. On a scale of 1 to 5 (where 1 is low and 5 is high), how happy were you with the support you received??


10. Would you recommend the service?